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I've been waiting in an email "support" conversation for 20 minutes now

DavidSt_1893347
SMARTY Pioneer
SMARTY Pioneer

โ€Ž03-03-2023 16:23 PM

Is there an actual phone number I can call to speak to someone to find out why my SIM card doesn't register on a network?

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3 REPLIES 3

Chalkychap
SMARTY Trendsetter
SMARTY Trendsetter

โ€Ž03-03-2023 16:35 PM - edited โ€Ž03-03-2023 16:35 PM

I think the email support channel says it can take up to 48 hours for SMARTY to reply. In my experience SMARTY take more than 2 days to reply to email messages.

I'd suggest the best channel for help with your SMARTY account is web chat, which is available online from 8am-8pm, 7 days a week.

Go to https://smarty.co.uk/contact, and scroll-down to "Other ways to get help".

SMARTY don't provide a telephone support helpline. 

 

MSF
SMARTY Guru
SMARTY Guru

โ€Ž03-03-2023 17:54 PM

Why not try web chat? I have never had to wait very long in the past.

MSF
SMARTY Guru
SMARTY Guru

โ€Ž03-03-2023 17:57 PM

(Sorry, couldn't edit my message for some reason)

Does your sim show as activated on your dashboard? When did you first activate it?

Smarty don't offer telephone customer support, in common with a number of other network offshoots. Support generally via web chat and this reduces costs.

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