I changed to Smarty. I ported my old number which worked. However, it still shows a temp number.
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โ24-12-2024
23:00 PM
- last edited on
โ28-12-2024
15:41 PM
by
JodieC
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โ26-12-2024 17:52 PM
@GaryRit_3024632 Try network reset. There are many posts and a help article on this.
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โ28-12-2024 00:17 AM
Many thanks. Gave it a try. Never worked.
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โ28-12-2024 15:43 PM
Hey @GaryRit_3024632
Thank you for reaching out to our SMARTY community forum!
If you have tried to reset network settings and this has not resolved the issue then I would recommend visiting your settings and check that your ported number has been updated on the 'Phone' part of your settings.
This step is commonly missed and is an easy fix for the issue you are facing.
If you require additional support, please contact our support team here:
I hope this helps! - Jodie
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โ30-12-2024 07:43 AM
Hello ,
Many thanks for that. Could you tell me how to get into the settings to check?
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โ30-12-2024 08:24 AM
@GaryRit_3024632 This depends upon what phone you have.
For iPhone, you have a Settings icon that looks like a watch flywheel cog. For android phones, I think it looks more like a standard cogwheel icon. Whichever, they should be labelled as 'Settings' from your Home page.
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โ05-01-2025 19:35 PM
got same issue canโt change the number in phone as just goes back to temp. one i messages wonโt work on my ported number but calls do
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โ06-01-2025 08:38 AM
@DavidHe_2773133 Try network reset on your phone.

