I changed to Smarty. I ported my old number which worked. However, it still shows a temp number.

[MSF]

@GaryRit_3024632  Try network reset. There are many posts and a help article on this.

[GaryRit_3024632]

Many thanks. Gave it a try. Never worked.  

[JodieC]

Hey @GaryRit_3024632 

Thank you for reaching out to our SMARTY community forum!

If you have tried to reset network settings and this has not resolved the issue then I would recommend visiting your settings and check that your ported number has been updated on the 'Phone' part of your settings. 

This step is commonly missed and is an easy fix for the issue you are facing. 

If you require additional support, please contact our support team here:

https://smarty.co.uk/contact

I hope this helps! - Jodie

[GaryRit_3024632]

Hello ,

Many thanks for that. Could you tell me how to get into the settings to check?

[MSF]

@GaryRit_3024632  This depends upon what phone you have.

For iPhone, you have a Settings icon that looks like a watch flywheel cog. For android phones, I think it looks more like a standard cogwheel icon. Whichever, they should be labelled as 'Settings' from your Home page.

[DavidHe_2773133]

got same issue can’t change the number in phone as just goes back to temp. one i messages won’t work on my ported number but calls do 

[MSF]

@DavidHe_2773133 Try network reset on your phone.