Hi can I setup a direct debit

[AbdulHam_613948]

Hi can I setup a direct debit 

From my account?

[LouisK]

Hi @AbdulHam_613948 

Thanks for getting in touch. 

SMARTY doesn't support payments via Direct Debit. You can pay for your monthly plan via credit/debit card, PayPal, Apple Pay or PayPoint. 

Hope this helps!

Best wishes,

Louis

SMARTY

[EdwardP_2412553]

Ok it can be done by credit card then but how do we go about setting this up it is not clear at all. I want to do it automatically without having to think about it every month so therefore I'd like you to go and debit my card every month. 

[EdwardP_2412553]

No one has replied and it is difficult to find my posts in the Smarty console.I still do not know how to set up  a debit debit to a credit card, I have not got time to do it manually every momth/I would have thought that  Smarty wants our money promptl;y.

[MSF]

@EdwardP_2412553 If you check out this article: https://help.smarty.co.uk/en/articles/952717-updating-your-payment-method?_gl=1*a8w83z*_ga*OTk5NjkyO....

You will see that the first option for payment options is a card. You then set auto-renew and tick permission to store card detail.

Direct debit is not relevant to a credit/debit card - the applies to a bank account - I think this may be the source of confusion.

Hope you can get it set up now. Any problems - web chat with Support Team.