21-02-2023 02:35 PM
Hi can I setup a direct debit
From my account?
22-02-2023 02:11 PM
Hi @AbdulHam_613948
Thanks for getting in touch.
SMARTY doesn't support payments via Direct Debit. You can pay for your monthly plan via credit/debit card, PayPal, Apple Pay or PayPoint.
Hope this helps!
Best wishes,
Louis
SMARTY
02-12-2023 07:39 AM
Ok it can be done by credit card then but how do we go about setting this up it is not clear at all. I want to do it automatically without having to think about it every month so therefore I'd like you to go and debit my card every month.
28-12-2023 06:41 PM
No one has replied and it is difficult to find my posts in the Smarty console.I still do not know how to set up a debit debit to a credit card, I have not got time to do it manually every momth/I would have thought that Smarty wants our money promptl;y.
29-12-2023 09:25 AM
@EdwardP_2412553 If you check out this article: https://help.smarty.co.uk/en/articles/952717-updating-your-payment-method?_gl=1*a8w83z*_ga*OTk5NjkyO....
You will see that the first option for payment options is a card. You then set auto-renew and tick permission to store card detail.
Direct debit is not relevant to a credit/debit card - the applies to a bank account - I think this may be the source of confusion.
Hope you can get it set up now. Any problems - web chat with Support Team.