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Help with app cant see my balance

EddieKi_1951262
SMARTY Maverick
SMARTY Maverick

‎25-03-2023 10:40 AM - last edited on ‎19-07-2023 15:57 PM by SMARTY Moderator SMARTY Moderator

 
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6 REPLIES 6

Rebekah_150
SMARTY Moderator SMARTY Moderator
SMARTY Moderator

‎25-03-2023 11:05 AM

Hey  EddieKi_1951262 

When you purchase a plan with us, it would display as a plan rather than a credit. On the landing page of your app, you should be able to see how much data you have left .

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EddieKi_1951262
SMARTY Maverick
SMARTY Maverick
In response to Rebekah_150

‎30-03-2023 11:34 AM

I got sim out a shop not ordered the app just keep saying to check back. Is there a number I can txt or phone 

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Chalkychap
SMARTY Trendsetter
SMARTY Trendsetter
In response to EddieKi_1951262

‎30-03-2023 11:40 AM - edited ‎30-03-2023 11:41 AM

SMARTY don't have a telephone helpline @EddieKi_1951262.
If you purchased your SMARTY SIM card from a retailer, they should be able to help you with any queries about your purchase. 

Otherwise, you can get in-touch with SMARTY at https://smarty.co.uk/contact/. 

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EddieKi_1951262
SMARTY Maverick
SMARTY Maverick
In response to Rebekah_150

‎30-03-2023 11:39 AM

app just keep saying to check back. Is there a number I can txt or phone 

 

 

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MSF
SMARTY Guru
SMARTY Guru
In response to EddieKi_1951262

‎30-03-2023 13:12 PM

You can email or have a web chat with Support Team, but you cannot text or call.

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MSF
SMARTY Guru
SMARTY Guru

‎25-03-2023 13:09 PM

Have you looked at this page?:   https://smarty.co.uk/dashboard