Contact number

[Bashayr_1511077]

I need a smarty contact number I want to call you as soon as possible 

[Strandloper · Accepted solution]

@Bashayr_1511077,

Welcome to the Smartys Users Forum.

 We are customers/Users just like you.

Just so you know, Smarty DO NOT have a customer hotline/phone number.  There are only two ways to contact them.

The best point of contact is through Webchat, otherwise it's a case of sending an email.

You can get these details through the help articles created by Smarty.

[PaulOak_3021325]

I need to pay my bill

[MSF]

@PaulOak_3021325 Then you need to head over to your Account Dashboard to buy a Smarty Plan.

[PaulCro_3012637]

Hi I have got a new dongle as my old one broke I put my smarty sim in and it’s all connected but when trying to connect my device to the dongle it is saying it’s the wrong password but I am putting in what it says on the back of the new dongle 

[MSF]

@PaulCro_3012637  Are you sure that you didn't change the password at some point?

[KateAbo_3383359]

I need a smarty customer service number. 

I need to speak with you because my new number I started using with smarty, the data and the calling both are not working

[MSF]

@KateAbo_3383359  If you look at previous posts on this thread you will see that contact is via web chat with Smarty Support team. Smarty keeps costs down by not having telephone support.

By the way, you are writing to the community forum here - customers like you - and not to the company.

[GwenMoo_1951579]

I need to call you'll as I have been trying for 2 days to activate my new sim but its not working 

[MSF]

@GwenMoo_1951579  As advised, web chat is the method of contact.

[MartinF_1560210]

can i please have a email or telephone number to contact a member of the team, I am having problems

paying my bill using my prescribed card

[Linsey]

Hi @MartinF_1560210 

SMARTY is a digital-focused business, so we don't have a telephone number. Our primary method of communication is via web chat: Contact us - FAQ | SMARTY

Please note that SMARTY are unable to process payments through web chat — the only way to make a payment is by logging into your SMARTY account: https://smarty.co.uk/login.

Please get in touch at your earliest convenience if you require any guidance. 

Thanks!

[IanHolm_2582120]

I can not resolve my issues via FAQ's

[MSF]

@IanHolm_2582120  ????? You can get a response if the initial chatbot does not solve the issue. It will not necessarily be instantaneous though.

[AndrewG_2417553]

Hi my bank card got hacked and my smarty plan was through it I have enabled it through PayPal with a new card could you help please 

[MSF]

@AndrewG_2417553  We are forum members like you and so have no access to account.

Any issue you will need to take up with Smarty Support via web chat

[KYLESIM_2355186]

07534347552 Kyle 

[MSF]

@KYLESIM_2355186  Why are you putting personal information on a public website? Do you want to make life easier for the scammers?

[Muhamma_1821247]

my sim does no working 

[MSF]

@Muhamma_1821247 Well, that isn't nearly enough information for us to help you!

[Richard_1486565]

My munber is 07467085482

[MSF]

@Richard_1486565  It is not safe to post your personal information on a public site like this. Scammerslove picking up this sort for info.

[TONYROG_3214612]

07930 968432 

[MSF]

@TONYROG_3214612  Assuming that is your number, I would strongly advise against putting any personal information on this public forum.

[Josepho_2631098]

I need to contact smarty about my SIM.I can't top-up on my dashboard shown.At I have £40

[MSF]

@Josepho_2631098  You need to do that via web chat with Smarty Support.

[MattBan_3211365]

Just bought a SIM then payed by card now I have to wait for another SIM why can't I activate this one

[Rebekah_150]

Hi  MattBan_3211365,

You may have accidentally purchased a new SIM rather than activating I recommend talking to our customer care team, they can check this https://smarty.co.uk/contact available daily from 8am – 8pm.

[KianPal_3147903]

Hello, I have no data on my sim; there is no internet that I can use since yesterday. Why is this, please?

[MSF]

@KianPal_3147903  As I said in the post just above yours, we re not Smarty staff and so we do not know.

Have you tried a Network Status check for your area? Have you checked your Account Dashboard to make sure that you still have data available?

[MAHBOOB_2491697]

3 days i go my phone calling in and out not working whats problam iam not happy this sirvice not responce not pcustomer sirvice contect number what can i di if you not do anything then iam leve smarty iam gon any moor contrect iam fedup 

[MSF]

@MAHBOOB_2491697  The thing is that we are customers just like you.

While I understand that you are not happy with the service from Smarty, there isn't anything we can do about it.

If you need a number to call, then you will need to choose one of the more expensive networks that offer it. smarty keep prices down by using web chat plus some email.

[DenisLo_1650491]

How do i get another sim card for my other phone 

[MSF]

@DenisLo_1650491  Order one from the website or buy one in a shop if more convenient.

[PennyBa_3136668]

My old number has t transferred to my new smarty SIM card and a pac code was given 

[MSF]

@PennyBa_3136668  Can you tell us what the problem is then? If you gave a PAC code from your old network, then you expect it to move to your new Smarty sim - no?

[HelenAr_2223156]

Going on holiday can’t get my roaming to change on my phone help go tomorrow 

[MSF]

@HelenAr_2223156  Firstly read the Smarty help article on this. Turn on roaming in your phone mobile data settings and ensure that APN is correct as the articles explain.

[ShawniP_3082657]

Please can you help 

[MSF]

@ShawniP_3082657 What do you need help with?

[KT101]

'Digital first'  is smarty's way of saying we only care about your cash, we don't care about humans. Smarty is owned by CK Hutchison Holdings Limited, based in Hong Kong, and who also own UK Power Networks, Northern Gas Networks, Northumbrian Water Group, Park 'N Fly Airport Parking and Wales & West Utilities. The company made around £3 billion profit in 2023.