Channel Islands

[AndyMar_2188183]

I’m currently in the Channel Islands and can’t get my phone to work. I’ve bought a data add on and also tried switching the APN to mob.asm.net but still no luck…any advice appreciated 

[JJP2]

Have you turned roaming on in your phone ?

Do you have signal where you are ? 

When roaming, it’s a good idea to manually select a network, rather than let your phone automatically select a network, as they sometimes don’t pick the network with the strongest signal 

[MSF · Accepted solution]

@AndyMar_2188183 I'm just wondering whether you bought an EU Roaming Data Pass - that would not work as Channel Islands are not considered EU (I know...go figure!!??!!).

What you need is an Out-of-plan add on - see: https://cdn.smarty.co.uk/files/SMARTY-Price-Guide.pdf

 to pay for data at 2p per Mb (megabyte not gigabyte) and 10p per min for calls (texts are included as if in the UK strangely)