Being asked if i want to keep new smarty number or transfer old number after 9 months

[ben1]

I don't want to select wrong option and lose my number but I need to select an option and confirm choice to get rid of this question on my dashboard. 

I've been with SMARTY since September 2023. I moved my number from previous provider with me. Now my dashboard has a box saying: we noticed you activated your sim. Do you want to bring your phone number to SMARTY?

Option 1: yes bring my number. We will bring your number by end of day on 08/07/2024

Option 2: no keep new SMARTY number.  You can bring your number later from account settings.

I'm worried either option might be wrong and lose me my number. I already brought my number, so what number would they be bringing under option 1. And I want to keep my existing smarty number which is the number I already brought. Which option to pick?

[adrianb_2366281]

 i am having the SAME issue (2025) and teh CHAT agent says to tick that i want a NEW SMARTY NUMBER?? i do *NOT* want a new number, and (the same as you) simply wish to KEEP my Ported number (of many years)? this is nonsense from the CHAT agent as make NO sense?🤔

[ben1]

Just to give you all an update @MN_1869851  @MSF 

I eventually contacted the chat support on the website and after they asked me to log out and log back in and I informed them I had the issue for 5 months, they went to another team, did some technical stuff and then when I logged out and back in again it was fixed and not there.

[MSF]

@ben1  Good news! Glad it worked out for you.

[MN_1869851]

I'm having this issue too. Good to know how it goes? Did you get to keep your number? 

[MSF · Accepted solution]

@ben1  It does sound like a glitch.

As we are community forum members like you, we cannot access accounts.

I think that you need to web chat with Smarty Support and explain very clearly that you are happy with the number on your sim and have already ported in a number when you joined. I've just checked and my dashboard does not contain any such box.

[adrianb_2366281]

after a (very) LONG chat with a humanoid, they suggested that is tick the box for a new number (!) i reiterated that i did *NOT* want a new number. 

The agent then changed their mind (again) and asked me to tick the other (bring old number box)

When i suggested this could be the action of Fraud (SIM Takeover attack) the agent then changed their min (third time!) and said to Ignore?

This is a complete mess? WHY would smarty be asking me (after yearS) about bringing/changing my number?

[ben1]

Thanks @MSF good to get your perspective. I will chat to SMARTY Support like you suggested 👍