Unlimited data stopped

[PeterHa_2063406]

I have Unlimited data, but it stopped at some point, suspect there is a cap. Trying to seek for help but no where to go, the bot does not help... I don't know what to do now!

[JJP2 · Accepted solution]

Your suspicions are wrong, Smarty do not have a data cap.

See here : 

https://smarty.co.uk/unlimited-sim

Is there perhaps something wrong with your phone ?

Are you trying to use your phone in the UK, or the EU, where the roaming data allowance is 12 GB ?

Are you trying to use the data in a mobile router, as a replacement for home broadband ?

Your subject title doesnt really give us, your fellow Smarty users, much information to go on.

I would suggest you contact Smarty directly through web chat for help.

 

[PeterHa_2063406]

Thanks for taking the time to reply. I am in the UK, using a mobile router for my caravan and have only been using it for weekend. I saw there were options for 100G 200G, so far I  have consumed 90G around day 26 of the month, I don't believe it is braking any fair use rule? I have tried many attempts for the bot but it only sending me links to generic Q&A page then close the chat. really stuck hence the post for help. any advice please? Thanks

[JJP2]

If you have used only 90 GB of data, and have chosen a plan of 100 GB or 200 GB of data, then data should still be working. 

(If you buy a data add on, data would still work even over your chosen plan of 100 GB or 200 GB.)

Just a thought, and I appreciate that this is "out of left field" - You are in a caravan, so I wonder whether you are travelling around and have parked up next to something that is effectively acting as a large Faraday cage and blocking signals to your router.

The same could be true if you are on a site / caravan park - Its the weekend, people come and go, you could have new neighbour(s) with large caravans / motorhomes that are inadvertently blocking signals to your router.

[MSF]

@PeterHa_2063406  When you say 'at some point' when was that?

I agree with advice from @JJP2 . the only time I believe that they would cut off your data in the UK is if they believed that you were not following 'fair usage' i.e. some commercial use that used a shed load of data perhaps. Even then, I'm sure that you would receive an email warning you before they took action.

[PeterHa_2063406]

Thanks for your reply, see my reply to JJP2, I was just guessing as it is the time approaching 100G or end of the 30 days. Not sure what was the reason really.

[MSF]

Hi again @PeterHa_2063406  I think it worth taking the issue up with Support Team via web chat rather than rely on the bot.

I presume that you dashboard suggested that you had not used all of your data yet - bear in mind that it does run behind actual use i.e. not real-time.