Unlimited data stopped

[PeterHa_2063406]

I have Unlimited data, but it stopped at some point, suspect there is a cap. Trying to seek for help but no where to go, the bot does not help... I don't know what to do now!

[JJP2 · Accepted solution]

Your suspicions are wrong, Smarty do not have a data cap.

See here : 

https://smarty.co.uk/unlimited-sim

Is there perhaps something wrong with your phone ?

Are you trying to use your phone in the UK, or the EU, where the roaming data allowance is 12 GB ?

Are you trying to use the data in a mobile router, as a replacement for home broadband ?

Your subject title doesnt really give us, your fellow Smarty users, much information to go on.

I would suggest you contact Smarty directly through web chat for help.

 

[PeterHa_2063406]

Thanks for taking the time to reply. I am in the UK, using a mobile router for my caravan and have only been using it for weekend. I saw there were options for 100G 200G, so far I  have consumed 90G around day 26 of the month, I don't believe it is braking any fair use rule? I have tried many attempts for the bot but it only sending me links to generic Q&A page then close the chat. really stuck hence the post for help. any advice please? Thanks

[JJP2]

If you have used only 90 GB of data, and have chosen a plan of 100 GB or 200 GB of data, then data should still be working. 

(If you buy a data add on, data would still work even over your chosen plan of 100 GB or 200 GB.)

Just a thought, and I appreciate that this is "out of left field" - You are in a caravan, so I wonder whether you are travelling around and have parked up next to something that is effectively acting as a large Faraday cage and blocking signals to your router.

The same could be true if you are on a site / caravan park - Its the weekend, people come and go, you could have new neighbour(s) with large caravans / motorhomes that are inadvertently blocking signals to your router.

[RachaelD85]

This exact thing has happened to me. I have had no data for three days but I can still make calls and send text messages. I am in the UK so it is no the EU roaming data allowance. My monthly roll on contract is not due until the 22nd of each month. What would be stopping me have an Internet connection in this instance if there is no data cap. 

[MSF]

@PeterHa_2063406  When you say 'at some point' when was that?

I agree with advice from @JJP2 . the only time I believe that they would cut off your data in the UK is if they believed that you were not following 'fair usage' i.e. some commercial use that used a shed load of data perhaps. Even then, I'm sure that you would receive an email warning you before they took action.

[PeterHa_2063406]

Thanks for your reply, see my reply to JJP2, I was just guessing as it is the time approaching 100G or end of the 30 days. Not sure what was the reason really.

[MSF]

Hi again @PeterHa_2063406  I think it worth taking the issue up with Support Team via web chat rather than rely on the bot.

I presume that you dashboard suggested that you had not used all of your data yet - bear in mind that it does run behind actual use i.e. not real-time.