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UK government emergency alert

HCarterSmith
SMARTY Pioneer
SMARTY Pioneer

I didn't get any alert today. I've got an S10 with OS 12 for Android. I've got the Emergency Alert Notification switched on in settings so i don't know why I and the rest of my family who also use Smarty, didn't get anything. I was disappointed I didn't recieve a message but also worried for if there is an actual Emergency, I won't know unless other people from other networks inform me.

1 ACCEPTED SOLUTION

George
SMARTY Moderator SMARTY Moderator
SMARTY Moderator

Hi all,

Following the emergency alerts test on Sunday, we’ve been working with the government and have identified a technical issue that meant some of our customers didn’t receive the alert. This morning (24th of April) our engineers deployed a fix meaning there will be no issue with future alerts.

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86 REPLIES 86

WelshPaul
SMARTY Centurion
SMARTY Centurion

You can turn them off on a iPhone. Go to Settings > Notifications and scroll down to the very bottom of the list.

Chalkychap
SMARTY Trendsetter
SMARTY Trendsetter

I guess there's always the online option for current information about flooding and high-winds. I believe the Met Office, and Environment Agency, have online alerts.

TiaC
SMARTY Enquirer
SMARTY Enquirer

Neither myself or my husband got one and we are on smarty. 

All it is that u need to go to ur settings to turn ur emergency services alerts on thats all as me and my partner got them and we are on both different network s hope this helps 

burnsbonzo
SMARTY Rookie
SMARTY Rookie

I have an iPhone 6s Plus and did not receive the alert. I was on 4g at the time. Any idea why?

Hi if u haven't got them switched on in ur settings then u wont receive any emergency service alerts that's all hope this helps 

I guess the initial TEST didn't work as expected for all networks and handsets. 
Probably be another test in due course, once the relevant parties have figured out why the initial test didn't go according to plan.