05-01-2023 05:08 PM
My Sons phone was stolen, his phone is still ringing and someone is answering. How do I get the number disconnected and the phone blocked?
thanks
05-01-2023 06:43 PM
See here: https://help.smarty.co.uk/en/articles/1215834-what-to-do-if-your-sim-card-gets-lost-or-stolen
No mention of blocking any handsets though. 🤔
05-01-2023 08:19 PM
If it happens to be an apple iPhone contact apple. They will block it
08-03-2023 09:54 AM
Apple cannot backlist an IMEI, only the network can. If one has phone insurance with a third party, then the handsets IMEI must be blacklisted, otherwise they won't entertain any claim for loss or theft. It's also worth mentioning that should a network refuse to blacklist handsets that have been stolen, it puts its customers at a higher risk of becoming victims of crime by any criminal gangs looking to steal handsets, as they will know such devices' IMEI numbers will never be barred.
08-03-2023 01:44 PM
Not sure if you may find this article helpful:
https://www.wikihow.com/Block-a-Stolen-Phone
Good luck!
08-03-2023 03:02 PM
Hey, Firstly I'm really sorry to hear about your Sons phone. I understand how stressful a lost device can be.
Our support team can definitely help with this request. You can contact them here:
When you connect to the BOT just ask to speak to a human and one of our agents will assist