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Stolen phone

Abigail_1057887
SMARTY Rookie
SMARTY Rookie

My Sons phone was stolen, his phone is still ringing and someone is answering. How do I get the number disconnected and the phone blocked? 
thanks

5 REPLIES 5

WelshPaul
SMARTY Centurion
SMARTY Centurion

Wardysays
SMARTY Teamster
SMARTY Teamster

If it happens to be an apple iPhone contact apple. They will block it 

IPhone 13 Pro/iPad Mini 6/AirPods Pro/Apple Watch Ultra

WelshPaul
SMARTY Centurion
SMARTY Centurion

Apple cannot backlist an IMEI, only the network can. If one has phone insurance with a third party, then the handsets IMEI must be blacklisted, otherwise they won't entertain any claim for loss or theft. It's also worth mentioning that should a network refuse to blacklist handsets that have been stolen, it puts its customers at a higher risk of becoming victims of crime by any criminal gangs looking to steal handsets, as they will know such devices' IMEI numbers will never be barred.

MSF
SMARTY Guru
SMARTY Guru

Not sure if you may find this article helpful:

https://www.wikihow.com/Block-a-Stolen-Phone

Good luck!

Nathan
SMARTY Moderator SMARTY Moderator
SMARTY Moderator

Hey, Firstly I'm really sorry to hear about your Sons phone. I understand how stressful a lost device can be.

Our support team can definitely help with this request. You can contact them here: 

https://smarty.co.uk/contact

When you connect to the BOT just ask to speak to a human and one of our agents will assist