Sim in/ out

[Jane16]

Can you explain why I get a message telling me if I want to keep my telephone number I must take out my sim and then re install ? Thank you

[MSF]

@Jane16  Can't explain that offhand. Have you purchased a Smarty plan within the last 6 months? If not, they expire after 180days of inactivity and you usually receive an email warning in good time.

Really not sure why you would need to remove the sim. Who sent the message?

[Chalkychap]

Is your SMARTY SIM card in an iPhone, or an Android handset @Jane16? 

[Jane16]

I phone, the message comes up in settings, never seen before changing to Smarty! 

[Strandloper]

Meant in humour (bad I know), you haven't got the Hokey Kokey app installed? If so you might be asked to shake it all about 🙂

[MSF]

@Jane16  Whereabouts in Settings?

[Jane16]

The message appears at the top of my settings page as a message similar to those saying there is an update to do

[MSF]

@Jane16  Have you recently removed the sim from another iPhone that is still retained in your Apple ID list of devices?

[Jane16]

no did the transfer from ee no probs. Only removed sim that was linked to this phone and put in Smarty sim !

[MSF]

@Jane16  Have you completed a request to port the number from EE to Smarty?