Says £6 a month, yet offer was 5GB for £5 for 15 months?

[dftf]

Hi all

I joined SMARTY recently on the "5GB for £5" promotion.

If I log into my Dashboard, it says on the main screen:
£5 £6 per month
14 months remaining

I would assume therefore the offer should begin this month, but in Account Settings > Manage Plan
it says "Monthly: £6" on that screen, and Account Settings > Payment History also says £6 paid.

Does the offer only take-effect from the next-month onwards?

(And yes: "Auto Renewal" is enabled in Account Settings > Payment Settings.  I know you have to
leave that enabled as part of the offer terms.)

Otherwise, do I need to contact someone to make-sure I've got the offer applied?
(I assumed it would just be applied automatically, given I selected that plan when I joined... 🤔)

Thanks

[MSF]

@dftf  Have you looked at the T&C's for the offer? : https://cdn.smarty.co.uk/files/smarty-promo-15Mth5GB5Aug24Direct.pdf?_gl=1*d1aztr*_ga*MjA5ODc3MzU1My...

As it is for up to 15 months, you have had the first (as you are on the plan now) and therefore surely have 14 months left.

Are you looking at the web page or app account? Sometimes there are glitches, it seems.

If in doubt, have a web chat with Smarty Support who can look at your account.

[Goddess_Bastet]

I had a similar problem: Dashboard showed £6 but manage plan & Payment History showed the correct amount. Contacted cs via chat & it was fixed. 

[WestCoastSurfer]

As @MSF  says. I’ve been with Smarty for a few months and had two issues with what my account was showing. Each time I emailed and 24 hours later it was sorted. 

[dftf · Accepted solution]

Thanks for the replies.

I e-mailed team@smarty.co.uk and they have since fixed this issue on my account: I've been refunded £1 for this-month, and all screens on the website and mobile-app do now show £5 a month going-forwards, not £6.

I'd suggest anyone who signed-up for the "5GB-for-£5-for-15-months" offer check they are actually getting it; if not, contact the team and ask: "so... can I actually get the offer I signed-up for?" 🙃