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Renewal queries

GiannaL_1249456
SMARTY Pioneer
SMARTY Pioneer

‎03-07-2023 09:41 AM

Wanted to talk to a human being as have a number of queries about renewal. How can I do that? 

6 REPLIES 6

JodieC
SMARTY Moderator SMARTY Moderator
SMARTY Moderator

‎03-07-2023 11:31 AM

Hey @GiannaL_1249456 Thanks for reaching out to us!

We have a dedicated webchat team that are available from 8-8 Monday-Sunday! I am also available to help you on here if you'd like to let me know how I can help you 😊

GiannaL_1249456
SMARTY Pioneer
SMARTY Pioneer
In response to JodieC

‎03-07-2023 01:23 PM

Hi, just wasted time typing in to chat, no reply and got made to sign in again…this is why I need to SPEAK with someone re unblocking my account, terms of contract you are proposing and roaming options. Also, want the numbers/codes I need to switch provider. Please can you ring me?

 

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Rebekah_150
SMARTY Moderator SMARTY Moderator
SMARTY Moderator
In response to GiannaL_1249456

‎03-09-2023 10:26 AM

Hey,

We are a digital first network so our customer service is over web chat but there are a few different ways you can get in touch with us,  https://smarty.co.uk/contact 

I hope this helps

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Chalkychap
SMARTY Trendsetter
SMARTY Trendsetter
In response to GiannaL_1249456

‎03-09-2023 10:40 AM

To get a PAC from your existing service provider, text "PAC" to 65075 using the service provider's SIM. You've then got 30-days to give your PAC to your new provider. This closes your old provider's account, and transfers your mobile number to your new provider.

All SMARTY plans allow you to use your plan's allowances while roaming within the EU, subject to a limit of 12GB/month for EU roaming mobile data. 

There's online help for SMARTY's terms & conditions at:

https://help.smarty.co.uk/en/articles/2197241-terms-conditions 

If you're after a provider with a telephone helpline (for customer support), then SMARTY won't be right for you @GiannaL_1249456.

 

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GiannaL_1249456
SMARTY Pioneer
SMARTY Pioneer
In response to JodieC

‎03-07-2023 01:24 PM

Who are you? Can I speak with you?

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MSF
SMARTY Guru
SMARTY Guru
In response to GiannaL_1249456

‎03-08-2023 06:01 PM

The way that Smarty keeps costs down in by having web chat Support Teams and not offering phone service. At busy times they take a little while to get back to you, but it usually works.

Roaming is explained in the Price Guide:  https://cdn.smarty.co.uk/files/SMARTY-Price-Guide.pdf

To obtain a PAC code to switch provider, the information is here: https://help.smarty.co.uk/en/articles/5046090-request-a-pac-in-60-seconds

I hope this is helpful.

 

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