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Recently encountered a big problem

leedorney
SMARTY Teamster
SMARTY Teamster

Recently encountered a big problem, when the Plan changed it indicated that I didn't have any data or call capacity - this was severely concerning considering I was, in the middle of nowhere and NEEDED the phone for calls data and mapping, upon getting an answer in the am I did indicate a call yet never got it...

This, alone is greatly concerning!

The site is very difficult to navigate for questions and answers when desperately needed etc..

So I truly feel this site needs simplifying desperately and a clear signage for when it's possible to get a chat going..

1 REPLY 1

MSF
SMARTY Guru
SMARTY Guru

As with many websites these days, I agree that they have a huge amount of info as links and it is not always easy to find what you are after.

Have you tried the Smarty Help Centre?

https://help.smarty.co.uk/en/?_gl=1*17aswoz*_ga*OTE2ODUwNTEyLjE2NzEwMTE5MDA.*_ga_D8LNLN41LX*MTY3MjIy...

I have found a number of solutions by putting what I want in the search bar at the top.

Hope this helps.