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Ordered new plan however not worked

Jonathan_782363
SMARTY Rookie
SMARTY Rookie

I’ve use this network for my son and changed his plan as he got a new phone for Christmas logged in today to find not that plan . However i got  email confirmation.what’s happened?

1 REPLY 1

George
SMARTY Moderator SMARTY Moderator
SMARTY Moderator

Hi @Jonathan_782363 sorry to hear this! Please drop our Customer Support team a message who will be able to look into this for you.