cancel
Showing results for 
Search instead for 
Did you mean: 

PASSWORD CHANGE

RUPERTGU_158598
SMARTY Pioneer
SMARTY Pioneer

I AM NOT GETTING A PASSWORD CHANGE LINK 

10 REPLIES 10

MSF
SMARTY Guru
SMARTY Guru

You will be best off having a web chat with the Support Team if you did not receive a link that you were expecting.

MSF
SMARTY Guru
SMARTY Guru

As we are Forum Members like you, we cannot access any of your details to help here.

George
SMARTY Moderator SMARTY Moderator
SMARTY Moderator

Hey @RUPERTGU_158598 are you still having this issue?

Chalkychap
SMARTY Trendsetter
SMARTY Trendsetter

Sometimes there can be a BIG delay before you receive the message with your p/word reset link @RUPERTGU_158598

In addition, sometimes the message gets stored in your Junk or Spam folder, not your Inbox.

 

AliAkba_1963980
SMARTY Pioneer
SMARTY Pioneer

How I can change password 

RogerRi_2067438
SMARTY Rookie
SMARTY Rookie

I'm not getting a password link

@RogerRi_2067438  In that case, you will need a web chat with Support team to sort it for you.

JohnDav_2836414
SMARTY Pioneer
SMARTY Pioneer

Want to change password let me know how 

@JohnDav_2836414  https://help.smarty.co.uk/en/articles/1921771-how-do-i-change-my-password

The odd 'please' wouldn't go amiss here!

We are not Smarty staff (and it wouldn't hurt to be polite to them as well - it costs nothing!)