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Ordered a SIM card by mistake

Rosvita_2224569
SMARTY Pioneer
SMARTY Pioneer

Hi I order a SIM card by mistake but o already got it

5 REPLIES 5

AnitaLe_2835895
SMARTY Rookie
SMARTY Rookie

Hi, please  how do I go about cancelling a sim I just ordered by mistake 

Hey  AnitaLe_2835895

If you need to cancel your account here is a guide to help https://help.smarty.co.uk/en/articles/4262399-14-day-money-back-guarantee and our customer care team is on had if you need further assistance https://smarty.co.uk/contact available daily from 8am – 8pm.

@AnitaLe_2835895 If you have not yet paid any money for it, then you do not need to do anything.

If it is not activated then literally nothing happens.

MSF
SMARTY Guru
SMARTY Guru

Hello @Rosvita_2224569 . If you have not paid any money, then it doesn't really matter.

If you have already paid for a Smarty plan and no longer wish to use it, you will need to request a refund via a web chat with the Support Team.

Strandloper
SMARTY Motivator
SMARTY Motivator

@Rosvita_2224569,

I'm not sure exactly how to help.  This is the Smarty customer forum, and most of us are customers, just like you. As it's a public forum, might I suggest you keep personal detail private.

It might be better if you talk to a Smarty Agent, via Webchat.  They should be able to help you, while keeping you information private.