Online notification not working

[NickTho_1824546]

I've had my new SIM and since I put it in all my online notification isn't working at all from ring door bell and life 360 to see daughters location absolutely nothing and I've left sky mobile for a better deal wish I never did and all they keep saying to me is try this and that don't there think I've tried all that well not so smarty are they I'm leaving 

[zcac_2724]

Family of 3 of us on a Group plan all experiencing this, on a variety of phones. No app notifications from Google, BBC News, Signal, etc...

As soon as we step into the house and the phone connects back to WIFI, we get all the notifications that have been blocked whilst out.

One of us has a second Voda sim in sim slot 2, if the data connection is switched to the other sim, again all the notifications arrive.

Did you find out how to fix this? Not had much joy from the chat assistant.

[Mohamme_2006357]

Same happening with me

[MSF]

Just a thought.......Have you looked at your Mobile Data Settings to ensure that the APN is set to mob.asm.net?

[WelshPaul]

One could put Donald Duck in the APN name and it’ll still work. All data is filtered via mob.asm.net regardless. This differs from Three where the APN does make a difference.

[zcac_2724]

VPN is mob.asm.net.

Just noticed the original poster mentioned "Life360"... Maybe that's the problem as we installed that fairly recently, and this sort of coincides. Maybe Life360 isn't compatible with Smarty?

Might try and uninstall that and see if that fixes it.

[WelshPaul]

We don't use "Life360" but we do use Samsung SmartThings. Since switching to the SMARTY network the "Find" feature no longer works when trying to track a phone. Works fine when using WiFi or a SIM from any other network! Something at SMARTY is broken.

[zcac_2724]

We all uninstalled "Life360", and now everything works fine..

For sure there is an incompatibility between that app and Smarty, (it all works fine on Voda and WiFi), but happy to uninstall it to solve all the other problems...

[WelshPaul]

I've just changed DNS settings on both my phone and my wife's to 1dot1dot1dot1.cloudflare-dns.com and everything is working again. Earlier notifications for our Google doorbell came through immediately after making the change and Samsung SmartThings Find is also working.

[RachaelT_136911]

Hi activated my sim yesterday no I don't get online notifications when I'm not connected to wifi

[JJP2]

Looking at this, this has been a known issue with Life360 since at least March 2019.

https://community.smartthings.com/t/life360-and-new-smartthings-mobile-app/156386

Although I have only been with Smarty since June 2nd, I have had no issues, receive all notifications that I expect to