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Number transfer delay

NickBra_2083441
SMARTY Pioneer
SMARTY Pioneer

‎08-06-2023 12:22 PM - last edited on ‎29-06-2023 13:37 PM by SMARTY Moderator SMARTY Moderator

I activated my Smarty SIM one week ago. After submitting my PAC and mobile my previous provider disconnected my number 

 

one week later it’s impossible to find out why Smarty has failed to implement the transfer. Shocking customer service 

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3 REPLIES 3

MSF
SMARTY Guru
SMARTY Guru

‎08-06-2023 13:08 PM

@NickBra_2083441  Did you not receive notification from Smarty of a hangover date after you input your number and PAC?

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Richard_2113022
SMARTY Pioneer
SMARTY Pioneer

‎29-06-2023 10:38 AM

I am still waiting on my number port since the 15th... has yours gone through now?

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Rebekah_150
SMARTY Moderator SMARTY Moderator
SMARTY Moderator

‎29-06-2023 13:38 PM

Hey  NickBra_2083441 

I am sorry this has been the case it will be best to speak to our chat team and they can check the status of your port directly https://smarty.co.uk/contact one of our advisors will be more than happy to help, available daily from 8am – 8pm.

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