Number porting didn't quite work - seeing old number sometimes

[PeterSm_1580201]

Hi,

I ported my number to SMARTY back in December. I only just noticed that SMS's sent to Samsung phones will show the number that my new SIM originally had rather than the number that I ported to the SIM. It works fine for other phones - an iPhone and an oldish Motorola. They show the correct number.  And phone calls always show the right number. It's just SMS and just with Samsung phones (so far - I've found it happens on 3 different ones).

So somewhere, my phone still has the old number. I've checked the phone settings (Pixel 6 Pro) but it just says "Unknown" when I check the SIM number or the phone number. I don't know where the old number has been stashed.

Any ideas?

Thanks.

[MSF]

Are you able to manually change the 'unknown' to the correct number?

[PeterSm_1580201]

I've never been able to do that with android phones. In the olden days when I first switched over, I would put the SIM in an old dumb phone and I could do it there. Just got my old dumb phone charging up now! Wish I could remember where I put the SIM adapters so that I can put the micro SIM in the old big slot!

[PeterSm_1580201 · Accepted solution]

Contacted support on the web chat and they said to do this - 

Reset your network settings.

1. Open your phone's Settings app.
2. Tap System Advanced. Reset options.
3. Tap Reset Wi-Fi, mobile & Bluetooth.

That did the trick. There was some other stuff about setting things in the messenger app and turning off WiFi which I somehow missed and just did that last bit above. It does mean I have to get all the WiFi passwords again and re-pair my bluetooth devices though!  Ah well - sorted out

[PeterSm_1580201]

This problem mysteriously came back! 

This time, the steps above didn't work. This time I had to reset the messenger app chat features so that it made me reregister the number.

https://community.idmobile.co.uk/device-phone-support-26/messages-wrong-and-right-numbers-50057

[RachelS_1325767]

Try clearing data and cache on the messages app.  it will reset the RCS chat and the new number should show once its turned back on.  Worked for my Samsung S24 Ultra