02-18-2023
09:27 AM
- last edited on
07-19-2023
04:04 PM
by
JodieB
Hi,
I ported my number to SMARTY back in December. I only just noticed that SMS's sent to Samsung phones will show the number that my new SIM originally had rather than the number that I ported to the SIM. It works fine for other phones - an iPhone and an oldish Motorola. They show the correct number. And phone calls always show the right number. It's just SMS and just with Samsung phones (so far - I've found it happens on 3 different ones).
So somewhere, my phone still has the old number. I've checked the phone settings (Pixel 6 Pro) but it just says "Unknown" when I check the SIM number or the phone number. I don't know where the old number has been stashed.
Any ideas?
Thanks.
Solved! Go to Solution.
02-18-2023 04:01 PM
Contacted support on the web chat and they said to do this -
That did the trick. There was some other stuff about setting things in the messenger app and turning off WiFi which I somehow missed and just did that last bit above. It does mean I have to get all the WiFi passwords again and re-pair my bluetooth devices though! Ah well - sorted out
02-18-2023 10:02 AM
Are you able to manually change the 'unknown' to the correct number?
02-18-2023 03:20 PM
I've never been able to do that with android phones. In the olden days when I first switched over, I would put the SIM in an old dumb phone and I could do it there. Just got my old dumb phone charging up now! Wish I could remember where I put the SIM adapters so that I can put the micro SIM in the old big slot!
02-18-2023 04:01 PM
Contacted support on the web chat and they said to do this -
That did the trick. There was some other stuff about setting things in the messenger app and turning off WiFi which I somehow missed and just did that last bit above. It does mean I have to get all the WiFi passwords again and re-pair my bluetooth devices though! Ah well - sorted out
04-01-2023 08:33 PM
This problem mysteriously came back!
This time, the steps above didn't work. This time I had to reset the messenger app chat features so that it made me reregister the number.
https://community.idmobile.co.uk/device-phone-support-26/messages-wrong-and-right-numbers-50057