18-11-2024 11:44 AM - last edited on 21-11-2024 12:46 PM by JodieC
18-11-2024 11:54 AM
@Jennife_1542457 We are forum members not Smarty staff, so we cannot see your account nor can we send out a sim.
I advise you to contact smarty Support Team via web chat.
It may be down to poor postal service - there have been similar reports recently.
18-11-2024 16:42 PM
Hi ask webchat to send you a replacement SIM if the original hasn't arrived in 10 days they advertise 2 to 5 days
Hope this helps