No reception abroad

[JeanHow_2042742]

The data sim in our campervan TV worked twice, in different locations in Europe.  The sims in our iPhones worked perfectly throughout.  I have adjusted the settings and we were clearly not in a blackspot.  The sim worked again in the uk.  Can anyone shed light on this problem?

[Chalkychap]

Perhaps you reached the 12GB/month roaming mobile data limit applicable in EU inclusive roaming destinations, @JeanHow_2042742.

[JeanHow_2042742]

Thanks.  Should have mentioned only 7GB have been used.

[Chalkychap]

Perhaps you tried to use roaming mobile data while not within one of the EU inclusive roaming destinations, @JeanHow_2042742. 

Any out-of-plan use won't work unless you've credit in your SMARTY plan account. 

If your SMARTY plan data allowance is less than 12/GB, then that is the limit that applies for roaming in an EU inclusive roaming destination.

[JeanHow_2042742]

Thank you, however neither of these situations apply

[Chalkychap]

Perhaps one of the SMARTY customer care experts can help, @JeanHow_2042742. 

Contact SMARTY support online at https://smarty.co.uk/contact - advisers work between 8am - 8pm everyday.  

[JeanHow_2042742 · Accepted solution]

Yes, I think you’re right!