[Network Issues] Service Update - Resolved

[YulianK]

We are aware that a small number of customers may be experiencing issues with our network this morning.

Our engineers are working hard to fix this as soon as possible.

We are sorry if you've been impacted by this, please check back here for updates.

[DelDeeSmartE · Accepted solution]

Following yesterday’s network issue the majority of services have been fully restored. We are still observing around 1% of calls not placing correctly and our engineers are working to fully fix this. Data services are working normally. We are really sorry for any inconvenience caused.

[JanetWor_141586]

I have lost all connection with the service 

[DawnRan_2252761]

Roaming problem?

[Charlot_2306753]

Hi there me, my mum and my husband are having problems ringing each other today it won't ring is the network down ? 

Many thanks 

Charlie 

[DalmarF_1491647]

It is disaster no Internet also no calls

[Kyorin]

Three having issues today, up and down like a yoyo, or just down for some.

[PeterTho_438622]

Saying its OK online. But obviously not OK. Cannot make or receive calls. 

[DalmarF_1491647]

You're charged last night and today no Internet and calls

[Elizabe_1299049]

I received a message this morning to contact provider as I have no network service. Please help

[MOHAMME_1430963]

Can you please help me to store my data back 

[LuisSai_1757917]

Hello, just tried to call insurance company, but it says "mobile network not available for voice calls", why?

[MarlenaS_267747]

My unlimited data payment renewed today while i was asleep and now my phone isn't working. Im sure my phone was working before I went to sleep so something had to of happened while I was asleep and it wasn't physically me. When i log into the app it says my plan is renewed until next month so i can't pay again for it. I have an iphone and when i go to the cellular section in settings its telling me to add a cellular plan. Its reading the sim card yet theres no plan on the sim card for it to use. What do i do?

[Dorothy_1453063]

Is Smarty down today?

[Vincenz_2312264]

It's back up again 

[MatthewN_232308]

Mine is, impossible to get any help, what a joke this service has become...

[Vincenz_2312264]

Hello I am trying to connect to the smarty network but my phone is showing offline. I tried to check on the smarty checker and it says my postcode is not correct are systems down

[Muhammad_626967]

Hi I can't make calls

[JoanneC_2155919]

Spoiler

Spoiler

I am in B64 & have no network at all no signal wifi total flatline how  long will this last please 

[lukefow_2033993]

the data on one of my phones has been down for 2 hours

[StuartS_1928888]

My connection has just started working, carried out a speed test and it is running not too bad. 

[JoRo]

I live in the West Country and service regained around 8pm or so. WiFi calling isn't working, however. 

[JoRo]

My service returned around 8pm in the West Country but Wi-Fi calling isn't working yet. 

[StuartS_1928888]

Is the status checker of any use in the slightest? Surely, an update to the status page with confirming issues is over due?

[PriscaNi_130089]

No service in East London AT ALL since 3:30 pm. Any updates?

[AlanCos_1937457]

Intermittent data and  phone signal this morning.

Since 15:00... nothing at all.

Any chance of an update ??

[AlanCos_1937457]

Network checker says no problem in my area, completely wrong, no service since 15:00

[DavidMcA_854930]

No signal all day, now 16.48pm and still issues not fixed. I am a carer for someone, we cannot contact each other. This needs sorting....quickly.

[SigneJa_1135934]

Still down in Glasgow 

[SimonFi_2369566]

The following advice was posted by a Smarty employee to a customer on Downdetector; it seems to have since e been removed.

[StuartS_1928888]

If only we could ring him to complain.

[SimonFi_2369566]

Complete blackout, no service in Birmingham including WiFi Calling which has also failed

[RinoZ72]

Hi no network here since this morning in East London. 

Any idea what's causing this? It seems to be affecting different parts of the country. 

Relying on wifi calling to make and receive calls.

[MatthewN_232308]

No service near Glasgow

[MatthewN_232308]

Yeah severe lack of customer service here - sort it out Smarty! this is NOT effecting 3, only Smarty sims, its not a small number of customers - save the script and give us an ETA on a fix please I NEED MY PHONE!

[StuartS_1928888]

Over 4 hours and no updates so far? Any news about this please?

[CraigHa_1900689]

I’m traveling from Newcastle to Berkshire there has been virtually Zero coverage! 
It’s now 15.45hrs what is the update?

[plindoe]

I dont think its a small number, got 3 SIMs and all have no service

[JoanneC_2155919]

are people network still down? I have no signal at all i am in the west midlands

[DarrenG_2286680]

My signal has gone on to 3G can’t do anything in Hoyland Barnsley