01-12-2023 11:17 AM - edited 24-01-2025 11:41 AM
We are aware that a small number of customers may be experiencing issues with our network this morning.
Our engineers are working hard to fix this as soon as possible.
We are sorry if you've been impacted by this, please check back here for updates.
Solved! Go to Solution.
02-12-2023 07:57 AM
Following yesterday’s network issue the majority of services have been fully restored. We are still observing around 1% of calls not placing correctly and our engineers are working to fully fix this. Data services are working normally. We are really sorry for any inconvenience caused.
04-12-2023 16:26 PM
The network issue has been resolved if you are still having issues please speak to our chat team for further assistance https://smarty.co.uk/contact available daily from 8am – 8pm.
01-12-2023 15:09 PM
I have lost all connection with the service
01-12-2023 14:52 PM
Roaming problem?
01-12-2023 14:32 PM
Hi there me, my mum and my husband are having problems ringing each other today it won't ring is the network down ?
Many thanks
Charlie
01-12-2023 14:22 PM
It is disaster no Internet also no calls
01-12-2023 14:27 PM
Three having issues today, up and down like a yoyo, or just down for some.
01-12-2023 14:27 PM
Saying its OK online. But obviously not OK. Cannot make or receive calls.
01-12-2023 14:26 PM
You're charged last night and today no Internet and calls
01-12-2023 14:04 PM
I received a message this morning to contact provider as I have no network service. Please help
01-12-2023 13:13 PM
01-12-2023 13:15 PM
Can you please help me to store my data back
01-12-2023 13:05 PM
Hello, just tried to call insurance company, but it says "mobile network not available for voice calls", why?
01-12-2023 16:14 PM
My unlimited data payment renewed today while i was asleep and now my phone isn't working. Im sure my phone was working before I went to sleep so something had to of happened while I was asleep and it wasn't physically me. When i log into the app it says my plan is renewed until next month so i can't pay again for it. I have an iphone and when i go to the cellular section in settings its telling me to add a cellular plan. Its reading the sim card yet theres no plan on the sim card for it to use. What do i do?
01-12-2023 14:39 PM
Is Smarty down today?
02-12-2023 20:13 PM
It's back up again
01-12-2023 15:58 PM
Mine is, impossible to get any help, what a joke this service has become...
01-12-2023 15:30 PM
Hello I am trying to connect to the smarty network but my phone is showing offline. I tried to check on the smarty checker and it says my postcode is not correct are systems down
01-12-2023 15:25 PM
Hi I can't make calls
01-12-2023 15:24 PM
01-12-2023 15:53 PM
01-12-2023 17:21 PM
the data on one of my phones has been down for 2 hours
01-12-2023 17:43 PM
My connection has just started working, carried out a speed test and it is running not too bad.
01-12-2023 21:06 PM
I live in the West Country and service regained around 8pm or so. WiFi calling isn't working, however.
01-12-2023 20:55 PM
My service returned around 8pm in the West Country but Wi-Fi calling isn't working yet.
01-12-2023 17:35 PM
Is the status checker of any use in the slightest? Surely, an update to the status page with confirming issues is over due?
01-12-2023 17:30 PM
No service in East London AT ALL since 3:30 pm. Any updates?
01-12-2023 17:28 PM - edited 01-12-2023 17:29 PM
Intermittent data and phone signal this morning.
Since 15:00... nothing at all.
Any chance of an update ??
01-12-2023 17:32 PM
Network checker says no problem in my area, completely wrong, no service since 15:00
01-12-2023 16:49 PM
No signal all day, now 16.48pm and still issues not fixed. I am a carer for someone, we cannot contact each other. This needs sorting....quickly.
01-12-2023 16:09 PM
Still down in Glasgow
01-12-2023
16:04 PM
- last edited on
01-12-2023
16:17 PM
by
YulianK
The following advice was posted by a Smarty employee to a customer on Downdetector; it seems to have since e been removed.
01-12-2023 16:06 PM
If only we could ring him to complain.
01-12-2023 16:02 PM
Complete blackout, no service in Birmingham including WiFi Calling which has also failed
01-12-2023 16:01 PM
Hi no network here since this morning in East London.
Any idea what's causing this? It seems to be affecting different parts of the country.
Relying on wifi calling to make and receive calls.
01-12-2023 16:01 PM
No service near Glasgow
01-12-2023 16:00 PM
Yeah severe lack of customer service here - sort it out Smarty! this is NOT effecting 3, only Smarty sims, its not a small number of customers - save the script and give us an ETA on a fix please I NEED MY PHONE!
01-12-2023 15:54 PM
Over 4 hours and no updates so far? Any news about this please?
01-12-2023 15:46 PM
I’m traveling from Newcastle to Berkshire there has been virtually Zero coverage!
It’s now 15.45hrs what is the update?
01-12-2023 15:44 PM
I dont think its a small number, got 3 SIMs and all have no service
01-12-2023 15:38 PM
are people network still down? I have no signal at all i am in the west midlands
01-12-2023 15:24 PM
My signal has gone on to 3G can’t do anything in Hoyland Barnsley