My sim has blocked calls and messages. Only allows data

[MSF]

@Patricia_378926 Not really enough information here for us to give you meaningful advice.

1. Are you in the UK?

2.Is your phone showing signal bars?

3.Are you definitely getting MOBILE data or is it wifi from your broadband connection?

4. Have you done a Network Status check for any local problems?

5. Can you try the sim in another phone, or at least give it a gentle clean and reinsert it?

[JodieC]

Hi @Patricia_378926 

Thank you for reaching out to the SMARTY community forum!

It sounds like you may be affected by our 3G switch off as any devices that are no longer compatible will not be able to use calls or SMS, only data will work on your device. 

Please follow the link provided below to see if your device is compatible:

Checking if your device is 4G-VoLTE compatible | SMARTY Help Centre

I hope this helps!

- Jodie