Hi, and thanks for the suggestion.
Because this is causing confusion, and I think others may have the same problem (or not!).
And, if it is causing others a problem, then it may be that the Smarty coders can come up with a solution.
Here is the sequence and what I saw as the problem.
- You have a Smarty plan on renewal taking monthly payments from your bank account via your debit card.
- You aren't keeping track and your bank account balance goes down below the amount needed by Smarty and so the direct debit does not go through.
- The account gets stopped. No service.
- You put money into your bank account and need to get the service back ASAP.
- You go online and click on "Account settings/Payment settings" and your card will be there with the green tick and autorenewal ticked, but not way to make the payment directly and get the service back up.
- If you go to "Choose another way to pay" it just gives you the option to add another card, but still no way to pay immediately.
- It would be good to have a button saying that your plan has run out but you can "Pay now" with that same card.
- If you have to use another card, then after "Choose another way to pay" you can add another card and similarly have to option to 'pay now".
Or am I missing something obvious?!
