My payment was missed this morning but need to pay it now…

[Charlen_2307125]

I was 10p under the £15 to renew plan (I’m blaming Gregg’s bakery for this! 😂) however it means my payment didn’t get made. I have the money to pay it now but I can’t find how to do it. I tried messages but that only took me to joining or leaving the network. HELP! I need my phone for work

[Charlen_2307125]

Thank goodness for children! My daughter showed me how to do it on the browser, seems it can’t be done on the app 

[JodieC]

Hey @Charlen_2307125 

Thank you for reaching out to our SMARTY Community Forum!

If you need to manually renew your plan, please follow this link as this will guide you to make the payment to reactivate your services: 

Updating your payment method | SMARTY Help Centre

I hope this helps!

- Jodie 

[KevinIs_2504620]

This does not answer the question. How to pay directly to get the service back using the same card that has been set up for auto renew and had insufficient funds. There is really no way to do it (or no way I can easily see).  

[MSF]

@KevinIs_2504620  Didn't @Charlen_2307125  say that she was able to that via the website rather than the app?

[KevinIs_2504620]

Hi, yes, I am using the PC version. It just ran out of service and Smarty sent me a note to say I could pay. I did that again. Worked ok, but would have been better to have an easy option to pay before the service ran out. 

[MSF]

@KevinIs_2504620 Normally, you can put your plan on auto-renew and then it is not a problem as the service is continuous.