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Mobile data

MiriamK_1978528
SMARTY Rookie
SMARTY Rookie

‎06-20-2023 11:55 AM - last edited on ‎07-07-2023 01:38 PM by SMARTY Community Manager SMARTY Community Manager

I’m in Slovakia but my mobile data are not working even that are on and roaming is on as well. What should I do?

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2 REPLIES 2

MSF
SMARTY Guru
SMARTY Guru

‎06-20-2023 12:33 PM

@MiriamK_1978528  If you can turn your network selection from automatic to manual, then you can see if there's another network that you can register to that will be better.

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JJP2
SMARTY Pro-coach
SMARTY Pro-coach

‎06-20-2023 02:04 PM - edited ‎06-20-2023 02:05 PM

In addition to the helpful advice from @MSF make sure you sent the APN in your phone to 'mob.asm.net'

https://community.smarty.co.uk/t5/faq/setting-up-your-ios-device-to-work-abroad/ta-p/7918

https://community.smarty.co.uk/t5/faq/setting-up-your-android-device-to-work-abroad/ta-p/7919

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