Messages on community not posting

[Jamie]

My messages won't post on here, I have requested email varification but I am not recieving the email in my inbox.

[Jamie · Accepted solution]

I've sorted this now, had to verify my email.

[MollyR]

So if you never received the verification e-mail (as I still have not done), how did you manage to verify your e-mail?

[MollyR]

I've just been told, off-forum, that my access has been manually fixed,  so please ignore the above post - I am still too new to have found out where I can actually delete it.

[Wardysays]

I had this issue too but I never got the verification email. For anyone in a similar issue it seams apple emails didn’t work so I used my gmail one and boom… verification came through.

[YulianK]

Thanks for the heads up @Wardysays , they should work the same ways on both platforms but we will investigate.

[Wardysays]

No worries. I tried both a @iCloud and a @me ending email addresses and no email came through. Reset password, log in notifications and other similar emails came in though. 

[Decembersangel]

I have found the same! I have a @yahoo.com email address and my email is verified on my main SMARTY account (as I get monthly plan renewal and payment notifications) but I can't find where I need to verify my email on the Community page! Tried emailing 'SMARTY help' for advice but just got 'you need to verify your email'...... Really🤔??? HOW THOUGH as that is what I asked???😠 It really shouldn't be THIS difficult.

HELP!!

[Decembersangel]

FYI SMARTY Admin / Community Manager / Web page designer etc....

You CAN'T see the 'email' tag if you go to My settings > Personal 🙄 when clicking on your Avatar as all you see are the 'Username' and 'Personal Information' tags. The only way to get to your email (to verify it) is when you get the below message and you click on the link in it! THIS definitely needs to be sorted because if you move away from the post with the message you CAN NOT access your email address details to verify it (even if you can 🙄)

For this Community page to be useful and easily accessible to all SMARTY customers then this (and also getting the verification email) needs to looked at and worked out. I have been part of many Community pages and once they work they are a great place to be part of but they also need to be easily joined.

Oh, and 20 minutes in and I'm STILL waiting on my email address 'verification email' and waiting, and waiting, and waiting.......😂😂😂

[YulianK]

@Decembersangel 

Email settings tab should be available in My Settings menu now.

[AndrewM_1740060]

Two and a half years since this post and the issue persists. I’m on Apple me.com and I never receive the verification email… which is ironic because it’s fine on my Smarty account otherwise.

I’m a L3 IT guy and I’m not sure why this hasn’t been resolved. The Apple customer email domains should be made trusted by whichever technology is discriminating against them.

[CS2447]

This forum seems very difficult to post to! Im trying to post to this forum for the first time and it is not an easy process

[MSF]

@CS2447  You have been successful now at any rate. I have noticed that the Smarty web site doesn't seem to like Safari browser but is usually ok with Chrome - not sure if that is relevant in your case.

I also notice that many people seem to post the same thing more than once and this may also be a sign that they are struggling to post. I will signpost this to the Community Manager for possible input.

@YulianK  - is this something that you could look at please? 

[CS2447]

Thanks for that , its not an issue my Browser end , it would not work on 3 separate browsers

[CS2447]

ill return to the board later as i have to get on with other stuff really, i dont have time to sort this out in Smarty time !