Lost sim and asked for a replacement.

[LeeJohn_2389464]

Hi Guys listen I'm so so enraged with this net work I need help. I ordered a replacement  sim but it didnt show up. I need it yesterday. The customer service is diabolical hate speaking to a wall. The option to request a replacement sim is blocked out.  please advise. 

Thanks

Lee

[SmartyTrousers]

@LeeJohn_2389464 Presumably the option to order another replacement SIM is blocked out because there's already one on the way.

Did Smarty email to say they had dispatched the replacement SIM? If so, the delay is most likely with the Royal Mail, and there's not a lot Smarty can do about that.

If you want another one sending you'll need to start a web chat with Smarty support, but whether they will be willing to send another one yet might depend on how long you've been waiting for the first one.

[MSF]

@LeeJohn_2389464 Firstly, you do not say when you ordered the replacement - have you allowed sufficient time for it to arrive via snail mail?

If it has been some time, please follow advice from @SmartyTrousers 

[Chilliecute]

Same here! My sim has not arrived and it's been 2 weeks. I requested a replacement sim on 11th of February. It's the third time that I've asked Smarty to help me get a replacement sim and it's never arrived. I genuinely don’t understand why it’s so hard to get a new sim and get setup again. l see every parcel that comes through my door. Their website is also glitching and logs me out every time I try to place an order for a replacement sim which means I have to go through the support chat and get an agent to order it for me. You can imagine the sheer frustration. 

Is there an issue with smarty at the moment? Why on 3 occasions have I been unable to get simple SIM? I get all the emails that it's been dispatched but nothing ever arrives. Very unhappy.