Lost sim and asked for a replacement.

[LeeJohn_2389464]

Hi Guys listen I'm so so enraged with this net work I need help. I ordered a replacement  sim but it didnt show up. I need it yesterday. The customer service is diabolical hate speaking to a wall. The option to request a replacement sim is blocked out.  please advise. 

Thanks

Lee

[SmartyTrousers]

@LeeJohn_2389464 Presumably the option to order another replacement SIM is blocked out because there's already one on the way.

Did Smarty email to say they had dispatched the replacement SIM? If so, the delay is most likely with the Royal Mail, and there's not a lot Smarty can do about that.

If you want another one sending you'll need to start a web chat with Smarty support, but whether they will be willing to send another one yet might depend on how long you've been waiting for the first one.

[MSF]

@LeeJohn_2389464 Firstly, you do not say when you ordered the replacement - have you allowed sufficient time for it to arrive via snail mail?

If it has been some time, please follow advice from @SmartyTrousers