09-03-2023 10:50 AM - last edited on 18-09-2023 01:36 PM by YulianK
09-03-2023 11:00 AM
Probably best having a web chat with Support team as they can access your account if necessary.
Is this a phone? Are calls and texts working? does your dashboard show that you have data left on your plan?
09-03-2023 11:01 AM
Is your Huawei device network locked @Marie_Tour?
They're often network locked, so might not work with a SMARTY SIM card.
09-03-2023 11:53 AM
Hey Marie_Tour
I would make sure the sim you have is activated first, here is a guide to help. https://bit.ly/3yqoSYA
25-04-2023 03:53 PM
Did you get yours to work? I just got mine but having trouble getting it to work as well.
26-04-2023 09:24 AM
Nevermind, it seems my sim isn't active 😕
26-06-2023 09:39 PM
Did you get help with your question. I'm having the same problem.
14-09-2023 06:13 AM
Did you get yours going? I gave up.