25-04-2023 15:19 PM - last edited on 28-06-2023 16:12 PM by Natalie_2037612
Hi there.
Is anyone else based in Derry / Londonderry having any network issues? I can't get any connection when I'm off WiFi.
Any idea what's happening?
Thanks.
25-04-2023 15:56 PM
Have you tried the network status checker?
I cannot get it to work at present, but you may get a clue there.
25-04-2023 16:29 PM - edited 25-04-2023 16:30 PM
Enter your postcode online at https://www.three.co.uk/support/network_and_coverage/network_support - this checker might provide an insight.
26-04-2023 10:10 AM
Hey Georgekeddy
MSF Is right checking your network status is the next best step, I have checked this today and you should be able to see your network status here, https://bit.ly/40E0Y7h
26-04-2023 14:59 PM
I get this response no matter what I enter
26-04-2023 15:59 PM
Hey Georgekeddy
If you want us to look into it further please reach out to our chat team https://smarty.co.uk/contact and one of our advisors will be more than happy to help, available daily from 8am – 8pm.
26-04-2023 19:53 PM - edited 26-04-2023 19:56 PM
I did and I've been told to firstly check my phone settings, secondly "there's a congestion issue" and thirdly "buy add on data". Not happy at all.
26-04-2023 20:25 PM
Yeah, the online web chat is often like a lottery - you don't often win the jackpot.
Sadly it seems to be a case of, #LessSMARTY, and #MoreMalarkey.
27-04-2023 19:51 PM
What do you suggest I do now? Don't see the point in paying for a service that doesn't give me simple connection guarantee
27-04-2023 19:49 PM
Currently wishing I didn't move away from o2... any ideas on what I can do?
27-04-2023 20:24 PM
Maybe switch back to O2?