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Delay between purchasing an add on and the service showing on your bill

StefanT_1111256
SMARTY Pioneer
SMARTY Pioneer

I've bought £15 out of service add on today and gone to update my business expenses but the £15 is not showing on my bill (yet).

 

How long does it take for billing to update with the purchased service?

4 REPLIES 4

StefanT_1111256
SMARTY Pioneer
SMARTY Pioneer

E-commerce transaction.

MSF
SMARTY Guru
SMARTY Guru

@StefanT_1111256  This may depend upon how long the bank/ credit card takes to clear the transaction

Even though the add-on was available immediately ?

Strandloper
SMARTY Motivator
SMARTY Motivator

The time for updating "the billing" will depend on how.busy SMARTY have been with plan purchases, anday take a few hours.

As an aside it might be worth considering the ost in the FAQ's  I'm the link below;

https://community.smarty.co.uk/t5/faq/account-and-billing/ta-p/33