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Data

KarenSu_1958781
SMARTY Pioneer
SMARTY Pioneer

‎05-02-2023 10:10 PM - last edited on ‎07-07-2023 12:43 PM by SMARTY Community Manager SMARTY Community Manager

Please can you tell me why my phone is showing 2gb when my  plan is 12gb

 

Thanks

 

Karen

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2 REPLIES 2

Chalkychap
SMARTY Trendsetter
SMARTY Trendsetter

‎05-03-2023 09:31 AM

Community members can't access your SMARTY account details to check data allowances @KarenSu_1958781.

Contact the SMARTY support team for assistance using online web chat at https://smarty.co.uk/contact.  
The team are available 8am - 8pm daily. 

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MSF
SMARTY Guru
SMARTY Guru

‎05-03-2023 10:01 AM

@KarenSu_1958781  Is that the name of the plan, or just the amount of data left?

If the plan showing is not correct (and also if you paid for a 12Gb plan), then please follow advice from @Chalkychap 

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