Can't report non-working SIM

[TrevorPe_531395]

Is it really too much to expect to be able to tell SMARTY that their SIM has completely stopped making or receiving calls? I mean, that is what it's for isn't it?? And yes, thank you very much, my phone IS 4G, and I could almost spit on my nearest phone mast.

SMARTY chooses not to provide a phone number for problems and there doesn't even seem to be an email address.

Webchat??? Choose a topic they will deign to discuss, as long as it isn't YOUR SERVICE DOESN'T WORK AND I WANT IT FIXED. There is no menu choice for NOT WORKING.

Why bother? It's easier to just cancel and change supplier, which I'll probably do.

Unless I'm missing something, this must be the worst company I have ever known for customer service.

[Rebekah_150]

Hey  TrevorPe_531395

As a digital first network our primary customer care is via chat, you will speak to a bot first but if you ask to talk to £talk to a person" you will be transferred to an agent. Here are all the ways to get in touch https://smarty.co.uk/contact 

[Decembersangel]

Hi @TrevorPe_531395 
Your phone may be '4G' but it needs to be able to connect to the VoLTE network (Voice over LTE). 
What make/model of phone do you have?
Is it approved for use on the SMARTY network? https://help.smarty.co.uk/en/articles/8985136-checking-if-your-device-is-4g-volte-compatible
Depending on the device you have you need to see 'LTE' or '4G Calling' under the 'Network Mode' to be able to connect.
'4G' is the label for the 4th Generation of mobile signal and not the actual type which is 'LTE'.
Once you let us know which phone you have then someone may be able to point you in the right direction as to how to rectify this.