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[Announcement] BIG NEWS: You can now text shortcodes! ๐ŸŽ‰

YulianK
SMARTY Community Manager SMARTY Community Manager
SMARTY Community Manager

Featured_Post_Noticeboard@1x.png

 

Yes, we heard you loud and clearโ€”itโ€™s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging. 

So, whatโ€™s the big deal with shortcodes?  

Theyโ€™re those snappy little numbers (3-6 digits, usually five) that let you: 

โœ”๏ธ Enter epic competitions  
โœ”๏ธ Vote for your favourite reality TV stars  
โœ”๏ธ Confirm important appointments  
โœ”๏ธ Donate to causes that matter  
...and much more. 

Heads up! Chargeable shortcodes arenโ€™t included in your plan, so youโ€™ll need an out-of-plan add-on to text them. 

If your shortcode is free, such as to confirm a doctorโ€™s appointment, text away.    

Not sure how much a chargeable shortcode costs? No worries! Weโ€™ve built a super-handy shortcode checker so you can see the details upfront. 

For all the nitty-gritty, check out our help article 

And as always, thanks for keeping us on our toes with your awesome feedbackโ€”weโ€™re here to make your life easier. 

Now go forth and text wisely! 

482 REPLIES 482

DavidKee_273605
SMARTY Pioneer
SMARTY Pioneer

How do I get get short code to work? I have enough funds and adult filter is off,but when I txt nothing happens, very frustrating 

Hi David,

Please refer to the following article for guidance:

Letโ€™s clear up SMS shortcodes โ€“ hereโ€™s what you ne... - SMARTY Community

A quick guide to shortcodes | SMARTY Help Centre

This should address your concerns!

@DavidKee_273605 Please see reply on your other post.

DavidKee_273605
SMARTY Pioneer
SMARTY Pioneer

I tried to use a short code but just does not work, I have adult content on, I have enough funds in add ons but I still do not get a reply when I send the message

Hi David,

Please refer to the following article for guidance:

Letโ€™s clear up SMS shortcodes โ€“ hereโ€™s what you ne... - SMARTY Community

A quick guide to shortcodes | SMARTY Help Centre

This should address your concerns!

LB_683461
SMARTY Pioneer
SMARTY Pioneer

Does this mean we can finally vote in Eurovision? 

@LB_683461 Yes, if you have sufficient add on credit to pay for it.

Use the checker tool to find out the cost of the text.

MELANIE_2528822
SMARTY Pioneer
SMARTY Pioneer

I have purchased an Out of plan add on for this purpose and shortcode texts are still not getting sent. So, is this up and running or not?

@MELANIE_2528822  The system is up and running now.

Do you definitely have sufficient to pay for the message?

If you are sending a payment via short code text, you need to also add in the cost of sending the text e.g. ยฃ5 donation may cost ยฃ5.15 including text cost.

MSF
SMARTY Guru
SMARTY Guru

@YulianK  So, short code texts = many of them will be chargeable = Smarty customers will need to add credit to their accounts = potential large increase in working capital for Smarty?

IanDola_3007572
SMARTY Rookie
SMARTY Rookie

How can you enter competitions to a premium number 

@IanDola_3007572  Unfortunately, you cannot do that with Smarty as they do not support the short-code sms system. Please see: https://help.smarty.co.uk/en/articles/952515-are-all-texts-free-with-smarty-plans 

That is ridiculous! I'm a new customer, won't be staying long then! 

@AdamRod_3024041  Ridiculous in your opinion  - nevertheless, it is fact.

Clearly Smarty has not lost enough customers to make them re-think this.

AlfieRh_2083838
SMARTY Pioneer
SMARTY Pioneer

How can I enter competitions that require payment

Hello @AlfieRh_2083838 . Currently you cannot do that on Smarty as they do not support texts to short codes (that's what most of the competitions use).

There do not seem any plans for them to enable that just yet from what I have read.

If they DO enable it, you would need to add credit to your account so that each text could be paid for from the balance.

Thanks, it would be a good addition. Looking forward to seeing the development 

FB934834it
SMARTY Pioneer
SMARTY Pioneer

Hi everyone,

I use a number of services that require multi-factor authentication where a service will send an SMS message to verify identity.  Until last week (May 23) I had no issues but overnight, some of these messages have stopped being delivered to my Smarty Sim.  I have verified with friends that they can receive messages from these servers (LastPass, Cisco Meraki etc) with no issue.

I have tried various suggestions from clearing the cache/storage on the Android messaging app to factory resetting the phone and nothing has worked. I can receive messages from services such as Amazon, Google and Microsoft.

The only thing I can think of is that some of these messages are sourced from abroad, specifically the US with a +1 international code.

Wondered if anyone was experiencing the same issue or had any suggestions?

Cheers!

JJP2
SMARTY Pro-coach
SMARTY Pro-coach

At the current time, Smarty does not support short code text messages.

See here :

Smarty & short code text messages  

Did you resolve your issue? I appear to have the same issue... 

Just an update to add that I added an eSim to my phone from Lyca.  Verification SMS messages from the websites I'm struggling with do work with that number/SIM.  Looking more like an issue with SMARTY.

Tanyastephenson
SMARTY Pioneer
SMARTY Pioneer

Cannot send sms to bt even though I have previously to the same number that's why I topped up ยฃ5 the first time I needed to send bt a sms

@Tanyastephenson Currently, you can only send an sms to a standard UK mobile number. The link article is here: https://help.smarty.co.uk/en/articles/952515-are-all-texts-free-with-smarty-plans

If BT use a short code (5 digits) then it will not work. You can still use your ยฃ5 credit towards the next Smarty plan, so all is not lost.

Tanyastephenson
SMARTY Pioneer
SMARTY Pioneer

Why can I not send a sms to a out of plan when I have ยฃ5 left to used so I can sms these numbers

Hello @Tanyastephenson . If it is to a short-code number, then Smarty do not support that service.

There are quite a number of posts on the subject. also, here is a help article: https://help.smarty.co.uk/en/articles/952515-are-all-texts-free-with-smarty-plans

Basically, you can only send sms to standard mobile numbers at present.

lesliec_1738186
SMARTY Pioneer
SMARTY Pioneer
 

Hi @lesliec_1738186 we currently do not support short-codes - this is something that may come in the future.

GrahamS_1741072
SMARTY Pioneer
SMARTY Pioneer

Iโ€™ve received hospital appt texts and other automated messages but the reply texts fail. Have I got to reset anything? Other texts seem to work ok. 

I'm just wondering if these are genuine. I say that because the NHS (hospitals or GP's) usually sends out reminders of appointments that are no-reply.

Smarty currently only allows texts to standard mobile numbers and not short codes

Is the text from 

6476673759

 

That doesn't look like a UK mobile number @ValerieP_160962 - to send an SMS overseas, you'll need to buy an add-on for your SMARTY plan. 

If the messages have come from a short-code, then you won't be able to reply @GrahamS_1741072.

Apparently, SMARTY do not currently allow messaging to short-code numbers.

Good luck @GrahamS_1741072.

ToddTho_1203828
SMARTY Pioneer
SMARTY Pioneer
 

@ToddTho_1203828  I am guessing that you want to enter a competition and it requires you to send a text to a 5 digit number. currently you cannot do that on smarty as they do not support the process. If you could, it would be a chargeable text and require credit added to your account.

Not much to go, but I guess you mean you canโ€™t enter radio competitions by text. 

Thatโ€™s because Smarty doesnโ€™t support sending texts to the usually five digit short codes used for such competitions.

Christo_1740587
SMARTY Pioneer
SMARTY Pioneer

Why am l unable to enter any competitions on the radio which l have to send a text to enter

@Christo_1740587 This is because Smarty doesnโ€™t support short code texts at present.

From what I understand,  the competitions give a short code text number, which are unavailable on SMARTY at the moment.

I understand they will make an appearance, but won't be included on your free text limit, you will need a paid extra in addition to what you have on your SIM.

SHAUNCO_1449045
SMARTY Pioneer
SMARTY Pioneer

Can't enter competition's on my phone. Why is that and I've got add on..???