Forum Discussion

YulianK's avatar
YulianK
SMARTY Community Manager
21-02-2025

[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’...
FB934834it's avatar
FB934834it
SMARTY Pioneer
23-05-2023

Hi everyone,

I use a number of services that require multi-factor authentication where a service will send an SMS message to verify identity.  Until last week (May 23) I had no issues but overnight, some of these messages have stopped being delivered to my Smarty Sim.  I have verified with friends that they can receive messages from these servers (LastPass, Cisco Meraki etc) with no issue.

I have tried various suggestions from clearing the cache/storage on the Android messaging app to factory resetting the phone and nothing has worked. I can receive messages from services such as Amazon, Google and Microsoft.

The only thing I can think of is that some of these messages are sourced from abroad, specifically the US with a +1 international code.

Wondered if anyone was experiencing the same issue or had any suggestions?

Cheers!

  • SharonWi_505003's avatar
    SharonWi_505003
    SMARTY Rookie
    14-07-2023

    Did you resolve your issue? I appear to have the same issue... 

  • FB934834it's avatar
    FB934834it
    SMARTY Pioneer
    23-05-2023

    Just an update to add that I added an eSim to my phone from Lyca.  Verification SMS messages from the websites I'm struggling with do work with that number/SIM.  Looking more like an issue with SMARTY.