Forum Discussion
Account paused
Hi this issue is from smartys end if you check your account at 12am on your renewal date you will notice it says paused but it isn't paused and your phone will still be working calls texts and data will still work smarty take there time to take payment could be the reason but as long as call texts data is still working you just have to wait until smarty take payment which could be at anytime on your renewal date smarty need to fix this as it's confusing customers and shows that the service isn't perfect
The reason calls text and data still works is because you’re connected to your routers WiFi and you have WiFi calling turned on in your phones settings. If you turned off WiFi on your phone, then you’d have seen nothing would have worked.
i cannot make texts or calls and payments are up to date. I can't even text to get a pac code to leave
