03-01-2024 12:30 AM - edited 03-01-2024 12:32 AM
Today 01/03/24 is my monthly renewal date. I've just checked the dashboard and it says my plan has been paused.
I haven't paused it, does anyone know how to unpause my plan?
03-01-2024 12:39 AM
Same here! No idea why though.
03-01-2024 04:53 AM
Same here. Has to be an IT failure due to leap year 🤬
03-01-2024 07:36 AM
Same problem. Mmm.... 🤔
03-01-2024 08:37 AM
Just finished a ‘chat’ with customer service. They are aware but aside from that they currently have no information or solution. They’ve undertaken to reply back to my ‘chat’ when they do know
03-01-2024 08:54 AM
@Jamie @SimonFi_2369566 @HaydnR @granty280 The 'acid test' is whether your account is actually working. If it is, then no problem. If it is not, then you do need to web chat with Smarty Support team.
03-01-2024 09:20 AM
Payment here was taken 2 mins after last chat with support, followed by confirm of renewal. All services always were and still seem to be working. Seems to be some sort of Feb '24 leap-effect
03-01-2024 09:31 AM
@SimonFi_2369566 If you renew on 29 Feb, perhaps you'll get the month free for the next three years until next leap year??!! Of course you will.....not! 🤔
03-01-2024 11:52 AM
😉um... no such luck
03-01-2024 09:35 AM
I chatted with support and pointed them to this thread. Their reply was:
"There seems to be some issue from our ends'
03-01-2024 09:38 AM
@Trunks Assuming that you still have service on your device, then I suspect it's just a glitch in the system.
If you have been on a special offer plan then I don't see any reason why it should mess that up - you could challenge them in any case if you did not get the same as was promised.
03-01-2024 09:43 AM
Concern was raised when I hadn't recieved an receipt from PayPal, I checked my PayPal account and no money has been taken yet. Until it is, I'll be concerned things may stop working.
03-01-2024 10:11 AM
@Trunks That is curious! I just noticed that my wife's account renewed on 29Feb and went through with no problems, payment as well.
03-01-2024 10:25 AM
Payment taken, account no longer says paused and still have deal. Looks like they're fixing their issue.
03-01-2024 07:31 AM
Why has my smarty account been paused because the money has been paid out
03-01-2024 07:59 AM
Looks like it's affecting many people. I've seen a few posts about the same issue.
03-01-2024 08:56 AM
@AdamPip_1069847 @HaydnR There is some discussion on this elsewhere too. Along as your phone is still working, that's the main thing.
03-01-2024 03:22 PM
I had the same issue as well this morning. My account was paused because there was a delay in Smarty taking my payment. The payment went through at 05:18 this morning and my account un-paused about 5 minutes later. I found it a bit bizarre and unnerving. My account is okay now though. The weird thing is I still had network access despite my account supposedly being paused.