Web chat left open

[SaraErc_1965234]

Hi I am left with a web chat open & hence I cannot contact Smarty, there is no option to open a new chat? The agent I was talking to previously is now not responding & I have an urgent issue I need support on. Is there an email address for customer service or a phone number as I am now stuck? Thanks

[fatboyslimfast]

I'm having the same problem. Did you find a solution?

[MSF]

@fatboyslimfast Did you try clearing cookies and browsing items from your browser. That normally causes the browser to forget everything.

[fatboyslimfast]

Yes I did.

[EthanielUK]

I'm having an issue where contacting support through the chat windows closes after around 2 mins and then I get support staff talking g to me through email.  Why

[MSF]

@EthanielUK  It's a while since I contacted them, but I seem to remember that happening. It means that you can get on with something else and still be notified when they chat back to you. Surely a useful feature?

[Shaun0fTheDead]

If you are signed in via a web browser then sign out and back in again..

[AB]

Normally you can open a new web chat even if you have one active sighn out of account and clear cookies and sign in again

[MSF]

You may get a response using this route:   https://smarty.co.uk/complaints

Can you close the web chat? How about signing out of your account and then log in again?