โ13-04-2023 17:24 PM
Hi I am left with a web chat open & hence I cannot contact Smarty, there is no option to open a new chat? The agent I was talking to previously is now not responding & I have an urgent issue I need support on. Is there an email address for customer service or a phone number as I am now stuck? Thanks
โ13-04-2023 17:29 PM
You may get a response using this route: https://smarty.co.uk/complaints
Can you close the web chat? How about signing out of your account and then log in again?
โ13-04-2023 17:56 PM
Normally you can open a new web chat even if you have one active sighn out of account and clear cookies and sign in again
โ14-04-2023 17:44 PM
If you are signed in via a web browser then sign out and back in again..
โ22-05-2023 14:13 PM
I'm having the same problem. Did you find a solution?
โ22-05-2023 16:51 PM
@fatboyslimfast Did you try clearing cookies and browsing items from your browser. That normally causes the browser to forget everything.
โ22-05-2023 16:56 PM
Yes I did.
โ07-01-2024 19:24 PM
I'm having an issue where contacting support through the chat windows closes after around 2 mins and then I get support staff talking g to me through email. Why
โ13-01-2024 15:24 PM
@Liquadia49 It's a while since I contacted them, but I seem to remember that happening. It means that you can get on with something else and still be notified when they chat back to you. Surely a useful feature?