03-17-2023 06:58 PM
Verification codes from banks when shopping have not come through. Why?
03-19-2023 10:10 AM
Have you checked that your number is showing correctly in the Settings on your phone? Do you get texts from other people without problem?
Has this always been a problem, or are you new to Smarty?
03-20-2023 12:50 PM
An issue with SMS is that delivery is not guaranteed @Dbz22. Normally SMS is reliable, but not always.
Recently I wasn't receiving my PayPal OTP verification messages, which normally arrive within a minute or two (usually quicker). Luckily PayPal allow you to choose another verification method. After 36-hours, I received the SMS messages from PayPal, which by that time were useless.
Occasionally there can be issues routing SMS messages, especially if dispatched from a bank’s computer system, via an SMS gateway, to a mobile network service provider.
03-21-2023 11:12 PM
Check the apn settings for your messages in your phone to make sure they are set correctly.
03-22-2023 10:09 AM - edited 03-22-2023 10:09 AM
The help article appears to be about problems sending messages, and doesn't seem to cover issues receiving text messages.
🤔
08-23-2023 08:28 PM
Same problem, can't get verification codes from the bank or google
08-24-2023 01:16 PM
11-15-2023 10:06 PM
Did you ever sort this,
08-24-2023 10:34 AM
Playing devil’s advocate, I wonder if these codes are coming from short codes, which Smarty do not currently support ?
08-24-2023 11:47 AM
If you have recently ported a number it can take a few days for these messages to start working.
10-04-2023 09:26 PM
the same issue, how to fix it? not getting text message from bank etc... can you help?
11-15-2023 10:07 PM
Did you ever sort this?
05-23-2024 02:39 PM
I had this problem, no verification code from Santander. My mobile phone installed an up date and suddenly I received all the missing verification codes obviously out of time.
Now I have no problems receiving the verification codes.