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โ06-07-2023
14:44 PM
- last edited on
โ19-07-2023
11:28 AM
by
JodieB
Hello, I set up an iPad for my mother in law and everything with her smarty sim worked really wellโฆ until last week.
now, it tells me โan update is required to use mobile data on this ipadโ.
itโs not an iOS update but a carrier (smarty ) update. But how can I get past this in order to use the mobile data? Wi-Fi works great.
Solved! Go to Solution.
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โ06-07-2023 16:50 PM
@CallumB I have just asked my good friend Seรฑor Google. He in turn asked his good friend Seรฑor Apple. I'm not sure if you have seen and tried the following (my apologies if you already have without success):
- Make sure that your device is connected to Wi-Fi or a cellular network.
- Tap Settings > General > About.
- Follow the onscreen instructions to install your carrier update.
If you set up a new eSIM or insert a new SIM card into your iPhone or iPad, you might need to download the carrier settings for your new carrier.
To see the version of carrier settings on your device, tap Settings > General > About and look next to Carrier. To see additional carrier information, tap the version number. To verify that you have the latest carrier settings installed, contact your carrier."
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โ06-07-2023 17:58 PM
Step 3 is where it fails :(. When I try to get to update carrier settings, it doesnโt allow me/give me an option to update my carrier settings and Iโm trying to โpush it throughโ.
I think something is wrong with the SIM card, but I donโt know.
โthanks @MSF
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โ06-07-2023 18:02 PM
@CallumB If you feel that you have a duff sim: https://help.smarty.co.uk/en/articles/1215834-what-to-do-if-your-sim-card-gets-lost-or-stolen
Don't forget that the existing account will be suspended (for security reasons) until you activate the replacement.
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โ06-07-2023 19:15 PM
Thanks @MSF , I think it must be that, nothing else seems to be working.
thanks so much for your time, and for the link for the link.
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โ06-07-2023 19:15 PM
Thanks @MSF , I think it must be that, nothing else seems to be working.
thanks so much for your time, and for the link for the link.
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โ06-07-2023 15:30 PM
@CallumB I think that you will need to have a web chat with Support Team to resolve that. I am not aware of any carrier updates that happen on a phone using a Smarty sim, so cannot see why an iPad should be different really.
Are you sure that the iOS is up to date?
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โ06-07-2023 15:43 PM
Hi @MSF , thanks for the reply. Iโm pretty sure itโs a carrier update, when I do an iOS update, to 16.5.1, it downloads (on wifi) but then when it tries to install it gives an error that โyou are no longer connected to the internetโ, so thatโs why I was thinking again it was carrier related blocking as it needs an update.
wildly confusing, so thatโs why I am thinking itโs carrier as the lowest common issue,
thanks!
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โ06-07-2023 16:02 PM
@CallumB I'm a bit confused too !๐ค
If you are downloading the update over broadband wifi, then surely the sim mobile data is not involved. Can you turn off Mobile Data to see if it makes any difference?
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โ06-07-2023 16:08 PM
If I try to toggle mobile data on or off, I get an error โan update is required to use mobile data on this iPadโ. That makes me think about an error with the mobile carrierโฆsmarty. Sigh.
I appreciate the questions @MSF
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โ06-07-2023 16:50 PM
@CallumB I have just asked my good friend Seรฑor Google. He in turn asked his good friend Seรฑor Apple. I'm not sure if you have seen and tried the following (my apologies if you already have without success):
- Make sure that your device is connected to Wi-Fi or a cellular network.
- Tap Settings > General > About.
- Follow the onscreen instructions to install your carrier update.
If you set up a new eSIM or insert a new SIM card into your iPhone or iPad, you might need to download the carrier settings for your new carrier.
To see the version of carrier settings on your device, tap Settings > General > About and look next to Carrier. To see additional carrier information, tap the version number. To verify that you have the latest carrier settings installed, contact your carrier."
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โ06-07-2023 17:58 PM
Step 3 is where it fails :(. When I try to get to update carrier settings, it doesnโt allow me/give me an option to update my carrier settings and Iโm trying to โpush it throughโ.
I think something is wrong with the SIM card, but I donโt know.
โthanks @MSF
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โ06-07-2023 18:02 PM
@CallumB If you feel that you have a duff sim: https://help.smarty.co.uk/en/articles/1215834-what-to-do-if-your-sim-card-gets-lost-or-stolen
Don't forget that the existing account will be suspended (for security reasons) until you activate the replacement.

