Sim

[Michael_1960413]

Why is my number showing as the smarty number when I've carried over a new number

[MSF · Accepted solution]

Depends @Michael_1960413 . Do you mean on your account dashboard? If so, the number has not ported I suspect.

If it's on your phone, you need to change the number in the Settings - the phone still 'remembers' the number that was on the sim when you first put it in.

Hope this helps.

[paulchi_1845592]

I have the same issue, sim showing smarty number but not the number i transferred (which is actually working).  I want the sim to show my actual number. I cannot change the sim number in any settings (samsung).

[Chalkychap]

If you've just transferred your number to SMARTY, have you tried a Network Reset on your Samsung handset @paulchi_1845592?

[paulchi_1845592]

didnt even know that as an option, many thanks i will try this.